Q: Overseas Orders
Do you ship your products overseas?
YES - definitely.
Please email me (firstname.lastname@example.org) for shipping costs?
The inbuilt Australia Post calculator sometimes reports an error when calculating shipping for overseas orders - if this occurs, please contact me.
Q: Postage Costs
Are the postage / shipping costs accurate?
The shipping / postage costs are calculated with a "built-in" Australia Post calculator.
If the actual postage costs are less than the calculated charged costs, a credit will be applied to your online account to be used on your next purchase.
If in doubt, please do not hesitate to contact me via email (email@example.com) to re-calculate the postage costs.
Q: Gift Vouchers
Is it possible to purchase a gift certificate from your store?
I am currently investigating the best way to provide this service.
At the moment, I can apply a credit to a registered buyer, which will enable them to use this at checkout time.
Check back again, as I hope to be able to have this solved in the very near future
Gift vouchers are now available for purchase - they can be posted to recipient, or emailed.
Q: Product deliveries
Do you ship your products overseas
Yes, definitely - we ship worldwide
Q: Return Policy
What is Your Return Policy?
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported within three (3) days of the receipt of the order.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Catncartcrafts.com can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.
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|P2 - KPP1034 - Kaisercraft - Open Road - 6.5" Paper Pad|
|P3 - KPS219 - Kaisercraft - Icons - Sears & Son Collection|